Coaching Into Care provides a “coaching” service for family and friends of Veterans who see that their Veteran needs help. Coaching involves helping the caller figure out how to motivate their Veteran to seek services. The service is free and provided by licensed clinical social workers and psychologists. The goal of the service is to help the Veteran and family members find the appropriate services in their community.
Coaching Into Care takes your privacy, and that of your Veteran, very seriously. We keep all calls confidential, except for cases in which we act to protect the lives of you, your Veteran, or others.
When to Call
Learn how to enroll for VA care
Learn to talk with your Veteran about getting help
What to do if your Veteran is enrolled in care but no longer attends appointments
What to do if there is a crisis or you are worried someone is in danger
What to do if your Veteran is already in VA medical or mental health care, you provide care for him or her, but you need some help
What to Expect
When you call Coaching Into Care, you will talk with a member of our team who specializes in helping callers get information about how to help their Veterans and how to navigate the VA system. We can help you get information about mental illness, services available at the VA, and tips on how to begin the conversation with your Veteran. Call times vary, but generally take 10 to 30 minutes, depending on the issue and may extend for several calls with the same coach.
We are careful to keep your information confidential, except in cases where someone’s life is in danger or a child, elderly, or disabled person is being abused. In those cases, we will only release the information that is necessary to protect the lives and wellbeing of those involved.