Coaching Into Care - MIRECC / CoE
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Coaching Into Care

Coaching Into Care mother and son You’ve made this a lot easier than I thought it would be to reach out and ask for help. This is the first time in a long time where I don’t feel alone. Before there was no one to help families… Now that I have used it, I feel good. Talking to you helped me feel more confident to reach out to him and have the conversation that needed to happen. I feel more empowered after learning about services available to vets.

News & Announcements — 2/16/2021

Our hours of operation have returned to normal following the Presidents Day holiday--8am - 8pm, eastern time zone, M - F. If you do not reach us during these hours or call at other times, please leave a message at (888) 823-7458 or at, for a return call within 1 business day. 

Coaching Into Care is pleased to announce that we have published a paper in the professional journal, Psychiatric Services, that describes the development, operations and program evaluation findings of our service! Click here to access a copy of the paper. 

Coaching Into Care is a national telephone service of the VA which aims to educate, support, and empower family members and friends who are seeking care or services for a Veteran. Our goal is to help Veterans, their family members, and other loved ones find the appropriate services at their local VA facilities and/or in their community. We also provide coaching to family and friends of Veterans who see that a Veteran in their life may be having difficulty adjusting to civilian life. Coaching is provided by licensed psychologists or social workers, free-of-charge. Coaching involves helping our callers figure out how to motivate the Veteran to seek treatment. We can help you get information about mental health, services at the VA and tips on how to begin the conversation about treatment with a loved one who is a Veteran.

What to Expect


Calls with a coach vary in length, but generally take 10 to 30 minutes, depending on the issue. Our work with you may extend for several calls and usually with the same coach.


When you call Coaching Into Care at 888-823-7458, you will talk with a member of our team who specializes in helping callers determine the best way to help the Veteran they care about and how to navigate the VA system. Our hours of operation are Monday — Friday, from 8am to 8pm (Eastern).

Information For...

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Spouses and Significant Others of Veterans

Click here for tips.

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Parents and Other
Family Members

The people closest to the Veteran are often the first to notice subtle changes in him or her that may indicate he or she is struggling. Click here for tips.



Veterans are uniquely positioned to recognize when another Veteran is struggling because it is possible that you have shared similar experiences. Click here for tips.

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Other Veteran Supporters

Are your friends with, or do you work with a Veteran? Click here for tips.


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